The part numbers have changed for PermaLife products. Where can I learn about the change to the PermaLife Bag?
OriGen Biomedical published a Technical Bulletin regarding the PermaLife product code changes in November 2017. The previous PermaLife bags came with a green vent cap which has now been eliminated from the “2G” PermaLife bags. More information regarding the rationale for the removal of the green vent cap can be found on the Technical Bulletin page under the title: November 2017 – PermaLife Green Vent Cap Removal. Login or registration is required to access the page.
In cell culture - what is the benefit of using a bag vs a flask?
Bags create a closed system that reduces possibility of contamination. Swabbable needle-free valves are provided that provide repeated sterile access (and prevent needle-sticks). Our cell culture bags have high optical transmission that allows for inspection of contents without risking contamination of the culture. The bags are gas permeable and provide high rates of oxygen transfer to cells under culture. Additionally, water permeability is very low, so water loss is negligible and humidifed incubators are not required.
What is the expiration date of PermaLife Products?
PermaLife Products: 4 years
I have a problem with a product, what is the complaint procedure?
Please report it as soon as possible. Contact the OriGen head office or your sales representative. Please retain the product and its packaging as this will help us in our investigation and findings. All complaints will receive a written or oral response acknowledging receipt of the product and initial findings.
Where can I find the Instructions for Use (IFU) or Certificate of Conformance (CoC) for the product I received?
An IFU and CoC will be in your original shipment box. If these items are misplaced, you can access the IFU and CoC for your OriGen products through the Client Login. If you do not have a current login, you will need to register for an account through that page.